Questions, answered.

Think of it as going back to the way a good family doctor used to work. You pay one flat monthly fee, a little like a gym membership, and in return you get your own provider directly, whenever you need her. There's no insurance company sitting in the middle deciding how long your visit can be or what it should cost. For you, that means more time, straight answers, and a lot less hassle.

Yes, and this one's a big deal. At your very first visit we draw your baseline labs, and they're already covered by your membership. That means we start out actually knowing what's going on with your body instead of guessing. If you ever need extra testing later, you get our deeply discounted wholesale pricing, and we always tell you the cost first. No mystery bills showing up in the mail.

We do not bill insurance for your care here, and that is on purpose. It is what lets us give you time instead of paperwork. Your membership is not health insurance and it is not meant to replace it. Most of our members keep a plan for the big things, hospital stays, surgery, specialists, and imaging, and use Waypoint for everything else. If you are on a high deductible plan or between coverage right now, this pairs especially well.

For a lot of people, yes. When you add up a year of copays, deductibles, and the bills that show up weeks later, a flat monthly fee often comes out lower. And you get something no insurance card can buy, which is real time with a provider who knows your name and your history.

They're cousins, not twins. Both give you more time and better access to your provider. The difference is that concierge practices usually charge a much higher fee and then still bill your insurance on top of it. We keep things simpler and more affordable by leaving insurance out of your primary care completely, so what you're quoted is what you pay.

It's based on your age, and it's all right out in the open. Ages 21 to 34 are $100 a month, ages 35 to 49 are $125 a month, and ages 50 to 64 are $150 a month. That's the whole price. No sign-up fees and no copays for the care included in your membership. Anything beyond it, like extra lab work or medications, is priced and shared with you before you agree to it.

Yes. As of January 1, 2026, federal rules recognize direct primary care membership fees as a qualified medical expense. You can pay straight from your Health Savings Account with pre-tax dollars, for fees up to $150 a month for an individual or $300 a month for a family. Every Waypoint membership falls inside that limit. FSA is a separate program and eligibility varies by plan, so check with your plan administrator. If your tax situation is complicated, it is worth a quick word with your tax advisor.

You still go, and we help you get there. Brandi handles the large majority of what comes up in primary care, and when you need something outside of that, she refers you, sends your records ahead, and helps you find cash prices that are often far lower than what you would be billed through insurance. Those outside services are billed by that provider, not by us.

Yes. Give us a call and we will walk you through what makes sense for your family and what it would cost.

Yes, and we'd rather tell you plainly than surprise you later. Membership runs on a 12-month agreement, and if you need to end it, we ask for 90 days' notice. Everything else is straightforward: you're billed monthly, and the price you're quoted is the price you pay.

Yes, and this is really the heart of it. As a member, you can reach the practice directly when a question or concern pops up, during business hours and following our practice policies. No phone trees, no leaving a message with someone who's never met you. Just a direct line to the person who knows your health.

Whenever we possibly can, yes. When something urgent comes up, we do our best to get you in the same day or the next. Openings depend on how the day is booked, but the whole point of this model is being here when you actually need us, not weeks down the road.

Honestly, most adults who are tired of feeling like a number. It's a great fit if you want more time with your provider, care about staying well instead of just reacting when something breaks, like knowing your costs up front, or are managing an ongoing condition and want someone who truly keeps up with you. It also works beautifully if you're uninsured, between plans, or on a high-deductible plan.

Yes, we're open and welcoming new patients right now. The best first step is to submit a quick inquiry or book your free 15-minute meet and greet, and we'll take it from there.

It's easy. Book a meet & greet or book a free 15-minute meet and greet, and we'll walk you through the rest. That first conversation is the simplest way to get your questions answered and get going.